General Terms and conditions

Terms of Service

contracting party

These General Terms and Conditions (GTC) apply to all contracts between the customer and VISA-GATE GmbH, hereinafter referred to as the provider.


The customer receives on the websites of VISA-GATE GmbH goods and services in the field of arranging travel permits, procurement of technical translations and certification / legalization. Due to the details of the respective offer, reference is made to the product description of the offer page.

Even after complete provision of services by VISA-GATE GmbH, entry of the customer into the desired country can not be guaranteed, since this depends on official decisions on which VISA-GATE GmbH has no influence.


The contract is concluded in electronic commerce via the shop system. The presented offers represent a non-binding invitation to submit an offer by the customer, which the provider can then accept. The order process for concluding the contract includes the following steps in the shop system:

  • Selection of the offer in the desired specification (size, color, number)
  • Insert the offer in the shopping cart
  • Press the button 'order'
  • Enter the billing and delivery address
  • Selection of the payment method
  • Review and processing of the order and all entries
  • Press the button 'order for a fee
  • Confirmation mail that orders have been received Orders can be placed next to the shop system via remote communication (telephone / e-mail), whereby the order process for the conclusion of the contract includes the following steps:
  • Call the order hotline / send the order mail
  • Order by fax By sending the order confirmation, the contract is concluded.

Prices, shipping costs, return costs

All prices are final and include the legal value added tax. In addition to the final prices, depending on the shipping method, additional costs will be incurred, which will be displayed before the order is completed.

terms of payment

The customer has only the following options for payment: advance transfer, direct debit, cash on delivery, credit card, invoice. Further payment methods are not offered and will be rejected.
The invoice amount is to be transferred in advance to the account specified there after receipt of the invoice, which contains all information for the transfer and is sent by e-mail.

The invoice amount will be withdrawn by the provider by direct debit on the basis of the direct debit authorization by the customer from the specified account. For delivery against cash on delivery, the COD amount will be paid cash on delivery to the deliverer, whereby the deliverer charges a COD charge. When paying by credit card, the customer must be the cardholder. The credit card will be charged after the goods have been shipped. The customer is obliged within 14 days after receiving the invoice to deposit or transfer the amount shown on the account indicated on the invoice. Payment is due without deductions from the date of invoice. After expiry of the term of payment, which is thus determined by the calendar, the customer is also in default without a reminder.

delivery terms

The processing of the order takes place only after confirmed receipt of payment. Shipping will take place as soon as the regulatory approvals and permissions have been granted.

Shipping policy

If the customer is an entrepreneur, then the risk of accidental loss and / or accidental deterioration of the goods with the handover, on shipment with the delivery of the goods to the selected service provider to the customer.


VISTA-GATE GmbH is liable without limitation for damages resulting from injury to life, limb and health, as well as under the Product Liability Act.

In the event of slight negligence, VISA-GATE GmbH shall only be liable in the event of a breach of a material contractual obligation, the fulfillment of which enables the proper performance of the contract in the first place and on whose compliance the customer may regularly rely. In terms of amount, the liability for slight negligence is limited to the damages foreseeable at the time of the conclusion of the contract, the costs of which must typically be expected. The above limitation of liability also applies to vicarious agents of VISA-GATE GmbH

Language, jurisdiction and applicable law

The contract is written in German. The further implementation of the contractual relationship takes place in German. It exclusively applies the law of the Federal Republic of Germany under exclusion of the regulations of the UN sales law. For consumers, this applies only insofar as this does not restrict any statutory provisions of the state in which the customer has his domicile or habitual residence. If the customer is a merchant, a legal entity under public law or a special fund under public law, Munich is the place of jurisdiction for all disputes arising out of or in connection with contracts with the customer.

Severability clause

The ineffectiveness of a provision of these terms and conditions has no effect on the effectiveness of the other provisions.

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